Frequently asked questions

How long does shipping take?


NSW - Metro: up to 2 business days

          - Country: up to 5 business days
ALL OTHER STATESMetro: up to 3-6 business days depending on lodgement and destination points.

NEW ZEALAND - 5 - 12 business days

UK, US and CANADA - 2 to 3 weeks


- Next day delivery within Australia when orders are made before 12pm.

5 - 8 business days to New Zealand

(Time frames are an estimate, may vary due to unforeseen circumstances)


Where do you ship to?

We ship within Australia and to New Zealand, United states, United kingdom and Canada.

I need to change my shipping address?

You will need to contact the courier company directly and discuss with them about changing your shipping address.

How can I track my order?

Allow 1-2 business days (unless stated otherwise) from purchasing your items, for your entire order to be dispatched and the shipping details confirmed by email, once your items have been sent, you’ll receive a shipping confirmation email containing a tracking ID number and link.

What if I receive the wrong item?

Simply email us and we will sort this out for you.

Can I return an item if I chose the wrong size?

We do not offer refunds or exchanges for wrong choice of size, colour or change of mind.

What if I received a faulty item?

In the unlikely event that you receive a faulty item, you will need to contact us via email so a refund can be issued. You may be asked to provide pictures of clothing showing faults/ damage.

How do I know my size?

All clothing have sizing charts in products descriptions. All sizing charts are measured in cm.

How can I contact Lala clothing?

You can contact us through our contact us page or email us at We will respond to you enquirers within 24 hours.