Frequently asked questions

How long does shipping take?

NSW - Metro: up to 2 business days

          - Country: up to 5 business days
ALL OTHER STATESMetro: up to 3-6 business days depending on lodgement and destination points.

NEW ZEALAND - 5 - 12 business days

UK, US and CANADA - 2 to 3 weeks

EXPRESS DELIVERY

- Next day delivery within Australia when orders are made before 12pm.

5 - 8 business days to New Zealand

(Time frames are an estimate, may vary due to unforeseen circumstances)

Where do you ship to?

We ship within Australia and to New Zealand, United states, United kingdom and Canada.

I need to change my shipping address?

You will need to contact the courier company directly and discuss with them about changing your shipping address.

How can I track my order?

Allow up to 3 business days (unless stated otherwise) from purchasing your items, for your entire order to be dispatched and the shipping details confirmed by email, once your items have been sent, you’ll receive a shipping confirmation email containing a tracking ID number and link.

When will my order be dispatched?

If orders are placed before 12pm they are likely to be dispatched the same day., but please allow up to 3 business days for orders to be dispatched during busy periods, unless stated otherwise. 

What if I receive the wrong item?

Simply email us Info@lalacothing.com.au and we will sort this out for you.

Can I return an item if I chose the wrong size?

We do not offer refunds or exchanges for wrong choice of size, colour or change of mind.

Where is my order?

Once you have received your shipping confirmation email, you will be able to track your order using your tracking number which will be found in that email. Please note we do not have any control over shipping/delivery timeframes or shipping/delivery delays.

What if I received a faulty item?

In the unlikely event that you receive a faulty item, you will need to contact us via email so a refund can be issued. You may be asked to provide pictures of clothing showing faults/ damage.

How do I know my size?

All clothing have sizing charts in products descriptions. All sizing charts are measured in cm.

How can I contact Lala clothing?

You can contact us through our contact us page or email us at info@lalaclothing.com.au. We will try to respond to your enquirers within 24 hours.

About Lala clothing

Having launched online in 2020 we have been on a mission to provide curvy women with affordable & fashionable clothing by giving curvy women the freedom of expression and make styles accessible to the curvy community.

For too long women have been programmed to think that to be or feel beautiful we must look like models on the cat walk or models on magazines. As a curvy women and owner of Lala clothing, I say its time for us curvy/ plus size women to reshape and redefine the meaning of beauty.

Here at Lala clothing we are passionate about the inclusivity and we work around the clock to ensure we are bringing new and exciting styles. Our clothing are available in sizes 16-24+, we embrace what makes us individually beautiful to reshape how society sees beauty.

About me

Hi, I'm Mekayla Wilson, I've always been very entrepreneurial from a young age and now I am the owner and founder of Lala clothing.

I wanted to find clothing that I loved but I started to feel frustrated when I saw most brand only went up to size 16. When I would look online at brands I noticed a common thing between them, they used small, fit women with a six pack to advertise curvy clothing which gave me a unrealistic impression that I needed to look a certain way or be a certain size to feel & look beautiful.

As a curvy women, that wasn't good enough, all women no matter their size should be able to shop for clothing and feel comfortable doing so, I thought about all the curvy/plus size women like me who struggled to find nice & affordable plus size clothing.

After a lot of late nights and loads of research into starting a clothing business, Lala clothing was launched, a business that values diversity, family, quality, positivity and acceptance.

The name "Lala" was a nickname given to me many years ago by my late older brother and his daughter whom couldn't pronounce my name at the time.

(Photo is of my husband, our daughter and myself)